Effective Date: May 24, 2024
Thank you for shopping at Tecsoe.com, operated by Tecsoe Commercial Pvt. Ltd. (“Tecsoe,” “we,” “us,” or “our”). We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and refunds subject to the following terms and conditions:
1. Eligibility for Returns
You may return any physical product purchased from Tecsoe.com within 15 days from the date of delivery, provided that the product is unused, in its original packaging, and in the same condition as when you received it.
2. Initiation of Returns
To initiate a return, please contact our customer support team at laxman@tecsoe.in within 2 days of receiving your order. Please provide your order number and the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
3. Return Shipping
You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return meets our eligibility criteria, we will process your refund within [number] business days. The refund will be issued to the original payment method used for the purchase.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange a product for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
6. Exceptions
The following items are not eligible for return or refund:
- Products that have been used, damaged, or altered after delivery.
- Personalized or customized products.
- Products purchased from third-party sellers or retailers.
7. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at laxman@tecsoe.in or write to us at the following address:
Tecsoe Commercial Pvt. Ltd.
Kheyadah khodhati
Kolkata 700150
We hope this policy provides clarity and transparency regarding our refunds and returns process. If you have any questions or need further assistance, please don’t hesitate to reach out to us.